Terms of Service

1. Acceptance of Terms

By accessing or using ItinerarME ("Service"), provided by Skolara ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms apply to all users including travel agents and their clients.

2. Description of Service

ItinerarME is a travel agent CRM and itinerary management platform that enables travel professionals to manage leads, trips, bookings, and client communications. The Service includes tools for generating AI-assisted itineraries, collecting client payment card authorizations, and sharing trip details with clients.

3. Agent Accounts

To use the Service, you must create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Ensuring that your use of the Service complies with all applicable laws
• The accuracy of client data you enter into the system

4. Payment Card Authorization

The Service includes a payment card authorization feature that allows travel agents to request and collect signed card authorizations from clients. You acknowledge that:

• Card numbers are encrypted using AES-256 encryption and are permanently deleted from our servers immediately after the authorized agent views them once
• CVV/security codes are never collected or stored by the Service
• The Service is designed to be compliant with PCI DSS SAQ-A requirements, but you remain responsible for your own PCI DSS compliance obligations
• You must only use card authorizations for bookings that have been explicitly authorized by the cardholder
• Signed authorizations are legally binding agreements between you and your client under the Electronic Signatures in Global and National Commerce Act (ESIGN) and the Uniform Electronic Transactions Act (UETA)
• We are not a payment processor and do not process any financial transactions

5. Client Data and Privacy

You are the data controller for client data you enter into the Service. You represent that:

• You have obtained all necessary consents to store and process your clients' personal information
• You will handle client data in accordance with applicable privacy laws including CCPA and GDPR where applicable
• You will promptly delete client data upon request

We act as a data processor on your behalf. See our Privacy Policy for full details on how we handle data.

6. AI-Generated Content

The Service uses artificial intelligence to generate trip itinerary suggestions. AI-generated content is provided for informational and creative purposes only. You are responsible for reviewing all AI-generated itineraries for accuracy before sharing them with clients. We make no warranty that AI-generated content is accurate, complete, or suitable for any particular purpose.

7. Acceptable Use

You may not use the Service to:

• Collect card information for unauthorized or fraudulent purposes
• Store or process data in violation of applicable law
• Reverse engineer, copy, or attempt to extract the source code of the Service
• Use the Service in any way that could damage, disable, or impair the Service
• Share your account credentials with unauthorized parties

8. Subscription and Billing

Paid plans are billed on a monthly or annual basis. You may cancel at any time. Cancellation takes effect at the end of your current billing period. We do not offer refunds for partial billing periods. We reserve the right to modify pricing with 30 days' notice.

9. Disclaimers and Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We disclaim all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose
• We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Service
• Our total liability to you shall not exceed the amount paid by you in the 12 months preceding the claim

10. Indemnification

You agree to indemnify and hold harmless Skolara and its officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable attorney fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

11. Termination

We may suspend or terminate your account at our discretion if you violate these Terms or if we discontinue the Service. Upon termination, your right to use the Service ceases immediately. You may request an export of your data within 30 days of termination.

12. Governing Law

These Terms are governed by the laws of the State of Tennessee, without regard to conflict of law provisions. Any disputes shall be resolved in the courts of Tennessee.

13. Contact

Questions about these Terms? Contact us at support@skolara.dev.